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FAQs

What are the payment options you offer?
We accept payment made in Bitcoin only. For more information on Bitcoin, please click here

What is the shipping cost?
The prices listed in our website are inclusive of the international shipping fee.

What is the shipping method and how long will it take for my order to arrive?
Your orders are processed and shipped within 2-3 business days.

We ship all our pharmacy products discreetly packed by Thailand Post Registered Airmail with tracking number. This is recognized for being the most reliable shipping method since it demands a signature confirmation upon receipt of the parcel.

Under normal circumstances, delivery of packages to Europe, Australia and North-America takes about 2-4 weeks. 

Can I be sure that my order will be delivered?
As per a survey conducted, 99% of the orders we received are delivered. In case of non-delivery, we will issue a refund or replacement at the earliest.

Do I need a prescription to buy products from your website?
We do not require any prescription. Bangkok Retail is based in Thailand, where a wide variety of pharmaceutical products can be availed without prescription.

Is it legal to order prescription drugs online and get them delivered by mail?
A large majority of our orders are shipped to the US, Europe, Australia, Canada and Singapore. Residents of these countries should be able to  order and import medicines for personal use without further hassles.

Do you sell genuine products?
Our suppliers are leading pharmacies who have a history of providing only genuine products. If the product isn’t officially imported, it is manufactured locally under contract with the pharmaceutical company. All products are FDA-approved and provided with a patient information leaflet in English that contains specific information about medical conditions, doses and side effects.

What is the expiration date of the products?
All the products have a shelf life from months to years.

What about taxes, duties and custom fees?
Any levied taxes, duties and custom fees are the responsibility of the customer.

Is this website secure?
Our website boasts of the latest and the best technology that ensures privacy and security of the highest level.

How do I contact the store?
Click here to send us a message. We will answer as soon as possible, but not later than 12 hours after your message is received.